Confronting Your Fears: Scary Conversations
Thoughts of October conjure up some of our worst fears. But the fear of facing scary conversations in the workplace can leave even the best of us trembling in our boots. Few people enjoy confronting others when faced with conflict, but we want to encourage you to face your fears head-on. Difficult conversations in the workplace are unavoidable, but they don't have to be uncomfortable or damaging. Having a tough conversation with a co-worker or team member can be an opportunity to resolve conflicts, improve your relationships, and increase productivity. Start with the following steps to turn a scary conversation into a success.
Prepare: Before your conversation, take time to think about the issue and what you want to achieve. Write down your key points, and consider how you will handle objections or challenges. Make sure you have all the facts and figures you need to support your position.
Choose the right setting: Select a private location where you can talk freely and without interruptions. Avoid having the conversation in public places, such as a crowded break room or busy hallway.
Be honest, direct, and respectful: Start the conversation by expressing your concerns in a straightforward manner. Use "I" statements to focus on your feelings and avoid blaming others. For example, instead of saying, "You always do this," say, "I feel frustrated when this happens."
Practice active listening: Allow the other person to express their point of view and listen to what they have to say without interrupting. Pay attention to their body language and tone of voice, and acknowledge their feelings by responding, "I understand how you feel."
Focus on the facts: Avoid personal attacks and stay focused on the facts of the situation. If emotions escalate, take a break and return to the conversation when everyone is calm.
Offer solutions and brainstorm options together: After you have both had the chance to express your perspectives, work together to find solutions. Encourage the other person to offer their ideas, and be open to suggestions that may not align with your initial thoughts.
Follow up and ensure any agreements are fulfilled: After the conversation, ensure you understand the action items and follow up as needed. Check in regularly to see if the issue has been resolved, and if not, revisit the conversation to see if additional steps are required.
We know that having a difficult conversation with a co-worker or team member can be uncomfortable, but it's an essential part of working together effectively. By following these steps, you can have productive and respectful conversations that lead to positive outcomes for everyone involved.