Smart Hiring, Stronger Teams: What Excel Electrical Did Differently

When Steve Fowler, CEO of Excel Electrical Technologies, needed a new office manager, he knew this was no ordinary hire. After over 20 years with the same person in that role, replacing them wasn’t just about finding someone with the right skills—it was about preserving the trust, culture, and efficiency that had made Excel Electrical successful.

That’s where We Recruit Well came in.

The Challenge: Replacing a Legacy Position

Hiring for any role is high-stakes, but the pressure is even greater when someone has been part of your company for two decades.

Steve wasn’t just looking for a new office manager—he needed a leader, a problem-solver, and a culture fit who could step in without missing a beat.

"Long ago, I heard Zig Ziglar explain how attitude is much more important than aptitude," Steve shared. "Skills can be taught, but attitude is key. We needed someone who not only had the right abilities but also fit our culture of caring about people. I knew Beth personally, trusted what We Recruit Well said they could do, and chose to give them a shot."

That trust paid off.

Finding the Right Fit: Meet Katelyn

We Recruit Well sorted through over 80 applicants, carefully selecting only the best. Then, Steve met Katelyn—and the decision was instant.

"Katelyn already had a good understanding of the skills required, but more importantly, she understood our culture and seemed drawn to it," Steve recalled. "It took us less than five minutes after the interview to agree—we had to hire her."

That’s what happens when the right hiring process meets the right candidate.

Katelyn wasn’t just excited about the job—she was excited about Excel Electrical.

"The interview process was incredibly personalized," Katelyn said. "The job description alone gave me a real sense of what kind of company Excel was. Then, during the interviews, Beth and Paige asked me questions that weren’t just about my skills—they wanted to know how I approached situations, my personality, and what I valued in a workplace. That told me they truly cared about finding the right fit for both Excel and me."

That level of care made her confident she was walking into the right company.

Growing the Team: A Smart Move

When it came time to hire again, Excel Electrical didn’t think twice about working with We Recruit Well.

This time, they needed two more administrative team members.

"When it was time to hire for these roles, we knew the qualities we were looking for, but we lacked the time and expertise to confidently execute the process," Katelyn shared. "Since We Recruit Well already understood Excel and my working style, I knew they would find candidates who would be the right fit."

And just like before, they delivered.

Lana and Jessica joined the team, bringing organization, attention to detail, and a commitment to making Excel Electrical even stronger.

Hiring the Right Way

A hiring process isn’t just about the employer—it’s also about the candidate experience. If they feel lost, ghosted, or frustrated, your business loses more than just one potential hire—you lose credibility.

That’s why how you hire matters.

"I received a prompt response to my application, and communication was excellent," Lana said. "Beth and Paige were professional yet warm and friendly, and they gave me a strong sense of what the role involved. By the time I met with Excel Electrical, I felt prepared and confident."

Jessica agreed, saying that the process itself made her excited about the role.

"The experience with We Recruit Well was wonderful," she said. "Nothing is worse than waiting a month to hear back about a job. Everyone was friendly, knowledgeable, and easy to communicate with. I never felt like I was left wondering what was happening."

And once they were in the door, the experience just got better.

"I arrived on my first day to a handwritten note welcoming me to the company. Everything was already set up—my email, my accounts, and all the tools I’d need," Lana said. "I was impressed by how well-prepared Excel was, and I felt immediately valued."

Jessica loved that her role wasn’t just filling a seat—it was shaping a new position.

"This was a new role for the company, which meant I wasn’t stepping into someone else’s shoes—I got to make it my own," she said. "I get to learn something new every day, and that keeps the job fun and exciting."

The Game-Changer: Knowing What You Need

Great hiring isn’t just about finding the right people—it’s about knowing what you actually need.

Katelyn’s biggest piece of advice?

"My second piece of advice is to assess your own strengths and weaknesses as a manager before speaking to a recruiting agency. Identify the areas where you need support and the strengths you can leverage as a manager. This will help you answer the recruiters’ questions about what you are looking for."

Because when you know your gaps, We Recruit Well can fill them with the right people.

"For us, it wasn’t just about filling positions," Katelyn explained. "We needed people who could come in and take ownership of their roles, who would work well within our structure but also bring their own strengths to the table. Because We Recruit Well understood our team’s dynamics, they found the perfect fits in Lana and Jessica."

Steve put it even more simply:

"When attitude and a healthy company culture are key considerations—and they always should be—you need as many experienced eyes on the process as possible. We Recruit Well provided that. If another business owner were on the fence, I’d tell them: Go for it. If it’s a key position, you need help."

Want a Stronger Team? Hire Smarter.

Great hiring doesn’t happen by accident—it happens when you work with experts who know how to find the right people.

For Excel Electrical, hiring wasn’t just about filling a role—it was about building a future.

And that’s what We Recruit Well does best.

Is it time to make your next great hire?

At We Recruit Well, we help businesses like Excel Electrical hire with confidence—so every candidate isn’t only qualified but the right fit for your team.

📩 Get in touch today to see how We Recruit Well can help your business grow.