It’s all about experiences. That’s why every Chick-fil-A you pass has cars wrapped around their building. Chick-fil-A has spent time and money diving into how to make their drive-thru top-notch so you become a repeat customer. Similarly, if you have a product or service, you’ve no doubt spent hours making it the best, so it will be worth your customers’ time and money. However, if their experience is not top-notch, they won’t come back. For this reason, we’ve spent hours fine-tuning our recruiting process. And this month, we dive into the We Recruit Well customer experience to explain why it’s head and shoulders above the rest.

There is no doubt about it, automation will affect the future of the workplace. Artificial intelligence, machine learning, and automation have already helped to increase efficiency and productivity and allow remote workers to thrive and work smarter. But what is the human cost?